Case Study
May 31, 2024 16:15
Reading time: 0min
Summary
Facing a critical industry-wide regulatory shift, a Tier 1 Retail Bank needed to rapidly mobilise specialised expertise. The FCA's new Consumer Duty represented a seismic conduct and compliance overhaul - one that required meticulous product reviews and enhancements across the bank's portfolios. With tight deadlines looming, they needed a partner who could hit the ground running with the right resources and deep domain knowledge. How could they ensure compliance while minimising disruption? Read more to find out how we achieved this.
The Challenge
Navigating complex regulatory landscapes requires expertise and agility. In September 2022, one of our longstanding Tier 1 Retail Bank clients approached us with an urgent need for specialised resources to support their implementation of the FCA Consumer Duty regulation – a critical industry-wide conduct and regulatory initiative.
As a trusted partner with a proven track record of delivering business-critical programmes, Adams + Oliver was well-positioned to address this challenge. Our deep expertise in regulatory compliance and extensive network of top talent ensured we could provide the right resources to drive success.
Our Response
Time was of the essence, and we moved swiftly to propose a solution. Within two weeks, we presented a team of twenty highly qualified associates, perfectly suited to tackle this endeavour. We were honoured to be chosen as the sole provider for this crucial project.
Since then, we have strategically phased in additional expert resources to build capacity, ensuring our client has the support needed to navigate this complex undertaking. Our associates have taken on vital roles, working across product review and business-as-usual workstreams, including stepping in for senior client managers redeployed to other areas.
The Outcome
Adams + Oliver associates are now leading product and service review activities through workshops and comprehensive reporting. Their responsibilities include:
The ultimate goals are twofold:
Posted in:
Operations
Compliance
Products
We can provide tailored teams or individual specialists, from Programme Directors with direct FCA contact and reporting responsibilities to Product Experts. Contact us to learn how Adams + Oliver can support your success.
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